/
If clearing the browser cache does not work...

If clearing the browser cache does not work...

When more than clearing cache is required

  • Have the student reboot their computer


  • Have the student use Google chrome as their web browser to access Quest.
    • The student should not launch other applications in the web browser tabs or other windows.


  • If there are still issues please set up the web browser settings to clear the following from the cache automatically:
    • browsing history
    • download history
    • cookies and other site data
    • cached images and files

Please close the web browser and restart the application for the cache setting to go into effect.


  • If there are still issues does the student have the most current updates for their OS as well as current security patches? If not please update the computer and reboot.


Related content

Clear Browser Cache
Clear Browser Cache
More like this
Clearing Browser Cookies and Cache
Clearing Browser Cookies and Cache
More like this
Student Problems (common)
Student Problems (common)
More like this
Quest EID/UIN Issues
Quest EID/UIN Issues
More like this
Student Access Dates
Student Access Dates
More like this
Logging in to Quest
Logging in to Quest
More like this