New Employee Orientation (NEO) Computer Training
Table of Contents
Your UHS Computer login & UT EID credentials
UT-DUO Setup
UTBox - Saving your work
IT support (HITS team) & other requests (on staff Intranet)
Computer Security
Listservs
Web-based email
Email Signature
Logging into Zoom
VPN (connect to: vpn.utexas.edu) using <eid>@vpn-UHCS
Teams
UTexas Wi-Fi
PnC specific DUO setup
Verify Web PnC log-in
Verify PowerDMS log-in (for Policies and Procedures)
UTLearn (for Compliance Training modules)

Original Source: Created by Huylar Wells Lee IV

Your UHS Computer login & UT EID credentials

Name: Jane Doe

Login ID: EID (usually initials plus a set of numbers; ex, jad227 for Jane Doe)
Email Address: NAME@austin.utexas.edu -or- NAME@uhs.utexas.edu

(NAME is usually: FI.lastname, FirstName.Lastname, or FiLastname: j.doe/jane.doe/jdoe)

When you are instructed to change your password, please note the following requirements for a new password:
Minimum of 10 characters in length. Cannot contain your name or username.
Must contain at least THREE of the following FOUR items:

1. Lower-case letter.

2. Upper-case letter.

3. Digit.

4. Special Character (e.g., "&", "%", etc.)

Your UT EID credentials (EID login and EID password) are used to login to everything (UHS computer, PNC, Wi-Fi, UTLearn, Office365, staff intranet).

UT-DUO Setup

General DUO setup (UT ITS article)

Verify Staff Intranet log-in
staff.healthyhorns.utexas.edu

UTBox - Saving your work

The safest place to save your work is on UTBox.
utbox.utexas.edu : is a secure cloud space to share and store all business-related files. Sign in with your UT EID.
DO NOT USE: Documents folder and Desktop -These folders are not backed up and the Documents folder is the default save location.

IT support (HITS team) & other requests (on staff Intranet)

You can request IT help through the staff Intranet page. On the right side under "Useful Links", if you keep scrolling down there is another section called "Requests". Click on "Request computer/IT assistance, PnC changes/edits, or data/reports". Selecting "Yes" to either of the prompts will automatically redirect you to our phone number. To place a ticket, you will need to select "No" for both questions. Then follow the prompts and select the most applicable category, for most requests this will be "HITS". Finally, fill out the title of the request and include as many details as possible in the description.
If it is urgent and is preventing your work, call the HITS line at 512-475-8331 (or 5-8331 from an internal phone) - Highly recommended when locked out of your Windows or PnC accounts.
Examples for a HITS ticket:
Computer equipment requests such as a new mouse or keyboard. Changing access/permissions in Point and Click
Requesting a USB printer be installed on a laptop in your office Laptop support issues such as a bad battery, accidental damage, etc.
Desktop support issues such as slow loading times, failure to boot, etc. Software installations for programs such as Adobe Acrobat Pro or Box Drive Bugs, glitches, and concerns with any provided technology.
Requests for office furniture or equipment such as standing desks need to be sent to our Material maintenance team. Please speak with your supervisor for proper procedure to requests such things.

Computer Security

You must not give your password to anyone else, nor allow anyone else to use your login.
Be sure to logout from (or "lock") your workstation whenever you are away from it. This is particularly important if you have used a conference room computer as they do NOT automatically "shutdown", "restart" or "log off". General guidelines are:
Lock your workstation (Windows Key +L) to step away for break or lunch with the intention of returning that same day.
Log out of your workstation (Start Menu) to leave the workstation for the day (either to go home or to move to another work area).
Do not leave your passwords any place it might be discovered, such as your desk drawer or wallet. If you have multiple passwords to keep track of, you may use an app designed for storing them safely such as stache.utexas.edu which is supported by the university.

Do not connect any USB drive/flash-drive to your computer.

PnC record security
PnC: Break the glass security for celebrity or sensitive charts. These are looked at carefully. Cannot look at your own record. Must go through record release.
Do not discuss people/things you see anywhere, not even at home even if you did not look at the chart to get the information. Must be directly involved with the care of the patient to view the chart.
<F8> will logout your user from PnC.

Listservs

A listserv is an electronic mailing list that distributes messages to its subscribers.
To send to all University health services (UHS) employees uhs-all@utlists.utexas.edu
To send to all Counseling and Mental Health Center (CMHC) employees cmhcall@utlists.utexas.edu
To the 'joint' area (hits, business services, longhorn wellness center) Hh_joint_team@utlists.utexas.edu

To everyone (cmhc, uhs, lwc, hits, bs) Healthyhorns@utlists.utexas.edu

Web-based email

Logon: Go to {*}https://office365.austin.utexas.edu* (Also listed on Staff Intranet)
Click the top button for the Outlook Web App (OWA). Enter you EID and Password.
You'll need to use DUO for your 2-factor authentication.
Policies and Procedures (UHS P&P 1060): email etiquette:
clear and direct subject include signature
use professional salutation
use exclamation points sparingly be cautious of humor
beware of 'reply all'
look at content before forwarding

Email Signature

Name (pronouns: xxx)| <TITLE> | Counseling and Mental Health Center | The University of Texas at Austin | <PHONE> | <OFFICE>| Campus Mail A3500 | cmhc.utexas.edu

Email is not considered a secure medium. Therefore, confidentiality cannot be guaranteed.

--------------------------------------------------------------------------- OR ---------------------------------------------------------------------
Name (pronouns: xxx) | <TITLE> | University Health Services | The University of Texas at Austin | <PHONE> | <OFFICE>| Campus Mail A3900 | healthyhorns.utexas.edu

Email is not considered a secure medium. Therefore, confidentiality cannot be guaranteed.

How to edit your signature in Outlook Web Access (OWA)
Click on the settings button


Click on "Compose and reply" on the left column


Give your signature a name where it says "Edit signature name".


Enter your new signature here. It's best to copy/paste from the template above and then fill in your information.


Scroll down and click the "Save" button


Then set the signature you created for your new messages and replies/forwards.


Then Save again.

Logging into Zoom

This account is logged into with your EID and EID password at: utexas.zoom.us OR by launching the Zoom application on your computer (we recommend the application)

WEB ZOOM: Please visit our wiki here for information on the web version of Zoom.

ZOOM Desktop App: Select the 'SSO' option to sign in, this will redirect you to log in with you EID account
Search "Zoom" on your computer's search bar. Then click on the Zoom app or on "Open". This will launch the Zoom application.


Make sure to choose the "SSO" option at the bottom, this will redirect you to an EID login.


The domain should autofill and the application should also automatically open a web browser requesting your EID login.
If the Domain is empty, type "utexas" as shown below, and hit continue. This will open a web browser requesting your EID login.


Once you login with your EID, confirm your DUO.
Next, this will popup at the top of the webpage. Make sure to "Always allow" and then click "Open Zoom Meetings"

VPN (connect to: vpn.utexas.edu/vpn-uhcs) using EID credentials

VPN is only required for laptop users. If you do not have a UHS/CMHC assigned laptop from HITS, this information is not critical.
To find and launch the VPN Client, search for "Cisco" or "anyconnect" on your computer. The App is called Cisco AnyConnect Secure Mobility Client.
I recommend choosing "Pin to taskbar" to make launching and connecting more convenient.

For detailed VPN information, including login information, please click HERE.

Teams

Chats, calendar items, video meetings, etc.
Please click here for tutorials from Microsoft on how to use Teams

UTexas Wi-Fi

Do not use the 'utguest' wifi or you will not have access to everything. This includes on your cell phone.
If you accidentally connect to 'utguest' you will need to forget the network to prevent your device from automatically reconnecting to it. You can forget a network by navigating to your Wi-Fi settings and choosing "Forget this Network". If you are having trouble finding this option, I would recommend googling - "YourDeviceName + How to forget a network"
Please feel free to use the 'utexas' Wi-Fi on campus. You log into this using your EID. Android users please refer here if you are having issues connecting.

PnC specific DUO setup

Check your outlook for an email from DUO Security Enrollment. Follow the link and the prompts to add this second DUO account to the app on your phone. This will function the same as the UTDUO but is used specifically for WEB-PNC.

Web PnC DUO setup (Healthyhorns Wiki article)

Verify Web PnC log-in

Activate from email.
Log in and then log back out Supervisors will train on PnC.

Verify PowerDMS log-in (for Policies and Procedures)

Log into PowerDMS and explore your inbox.
UHS P&P 1100: Confidentiality, Confidentiality Statement, and Sanctions against Breaches of Confidentiality) should already be assigned or completed. This must be completed by end of day.

UTLearn (for Compliance Training modules)

These are found at https://utexas.csod.com (logon with your UT EID and type "Healthcare" in the Search Field.
HIPAA and Healthcare Security Awareness modules are due today before accessing our student medical records in PointNClick (PnC). Pl ease begin this now.