DUO

How to reactivate UTexas DUO on a new phone

1. On this page - https://utdirect.utexas.edu/apps/duo/register - sign in with your EID and then click "Other Options" on the Duo page.

2. Click "Manage devices", and then use the "Call me" option to verify your identity.

3. Click "I have a new phone" and make sure the information is up to date.

4. Use the Duo App to scan the QR code by opening your DUO app and clicking the '+' add button, located at the top-right, and choose the "Scan a QR Code" option

How to reactivate WebPnC DUO on a new phone

1. Go to https://utexasapp.uhs.utexas.edu/ 

2. Sign in with your EID (DO NOT fully log in, if you see the Scheduler you will need to log out by clicking your name at the top-right and choosing sign out)

3. Click on My Settings & Devices on the left column. 

4. Choose Call Me

5. After answering the call, select Device Options, followed by Reactivate Duo Mobile

6. Select the Type of phone (ex, iPhone) and Continue.

7. Confirm you have the DUO app on your phone and select I have Duo Mobile installed.

8. Open your DUO app on your phone.

9. Tap the "+" button.

10. Scan the barcode. You may need to 'allow the phone to use the camera'. 

11. Click Continue

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