EPM Documentation

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I. EPM Introduction

• MCM Introduction
• Jamf Introduction

II. Training

• EPM Support and Reporting

III. MCM

• ConfigMgr - Glossary of Terms
• MCM Prerequisites for Onboarding
• MCM Preparing your environment
• MCM Onboarding Clients

IV. Jamf

• Jamf - Glossary of Terms

• Jamf Prerequisites for Onboarding

• Jamf Client Onboarding

• Apple School Manager

• EPM ITSO Metrics
• Jamf Operational Dashboard
• CM Operational Dashboard
• Endpoint Management Service Now Overview
• ITS Planned Maintenance Calendar
• EPM Change Schedule

EPM is available to IT Support Organizations (ITSOs) with any endpoint management questions. If you have a question about a specific endpoint client, please reach out to your local endpoint client support organization.

• Create a Support Ticket in Service Now
• Create a Support Ticket via Email
• EPM Teams channel 
• ConfigMgr - Glossary of Terms
• Jamf - Glossary of Terms

Planned Maintenance

• ConfigMgr: Every Tuesday, from 6 a.m. – 10 a.m.
• Jamf: Every Tuesday, from 8 a.m. – 12 p.m.