Jamf Device Management Enrollment Instructions
- Katelyn Russell
How to Tell If Jamf is Already Installed
From the Finder top menu bar click Go | Applications and look for an app named "Self Service". Alternatively you can open Search (Command-Space) and look for "Self Service". If you don't have "Self Service", Jamf is not installed.
 
Self-Enrolling in Jamf
Requirements
User Account With Administrator Privileges - To complete the self-enrollment steps, you will need the username and password of a user account on your computer which has administrator privileges. This may or may not be the user account you are currently logged into the computer with. If you do not know the username and password for a user account on your computer with administrator privileges, contact your technical support group for assistance with enrolling your computer into the UT Apple Device Management service.
This process will install the Jamf client program which will make sure that backup and proper UT security is setup on the machine as well as install the Self Service portal to give you access to software.
Step 1
Start the Safari web browser on your computer if it isn't already. Then go to the Jamf enrollment website link provided by your technical support group.
Step 2
If prompted to log in, log in with your UT EID
Step 3
Click the "Continue" button on the following web page when it appears
Step 4
Your computer will now download a file which is needed to complete the enrollment process. After clicking the Continue button you may see the following prompt to allow the download. If you see this prompt click the Allow button.
Step 5
What happens next and what you need to do depends on the version of macOS your computer is running:
What Version of macOS Does My Computer Have?
This Apple support document has instructions for determining what version of macOS your computer uses:Â https://support.apple.com/en-us/HT201260
Steps for macOS Big Sur or Newer
a. If your computer has macOS Big Sur or newer, you will see the following notification appear on the right side of your computer screen which you can click on to make it go away:
If you don't see this notification...
What is happening at this point is after your computer downloads the file from the enrollment website, it will automatically open it and try to install it. In some computer configurations this auto-opening of the file may not happen. In this event, open your Downloads folder which is the folder where all the files you download from a website go to by default. Then find the file that has a name that starts with "enrollmentProfile". Double-click on the file to manually open it. You should then see the notification in the screenshot and you can proceed to the next step.
b. You now need to install the profile you downloaded from the enrollment website. From the Finder top menu bar click on the Apple icon and then from the menu that appears click on "System Preferences" to open it.
c. When the System Preferences window appears, click on the Profiles item to open it.
d. In the Profiles window that appears, select the profile named "MDM Profile" on the left side, then click the "Install..." button.
e. One or more prompts will appear to approve the installation of the profile. Proceed with the installation by pressing the Install button in the prompts.
f. You will be prompted for the username and password of an account on your computer that has administrative privileges. A user account with administrative privileges is typically the account that is needed to complete the installation of new software on your computer or to make some changes to operating system settings in System Preferences. Specify the username and password for this account and press the Enroll button to complete the installation of the profile.
g. Proceed to Step 6.
Steps for macOS Catalina or Older
a. If your computer uses a version of macOS older than Big Sur then your computer will automatically start the process to install the enrollment installation file that was downloaded to your computer and you will see the following prompts asking you to confirm the installation which you should do by clicking the Continue and Install buttons when prompted.
If the prompts don't automatically appear...
What is happening at this point is after your computer downloads the file from the enrollment website, it will automatically open it and try to install it. In some computer configurations this auto-opening of the file may not happen and you'll need to manually start this process. In this event, open your Downloads folder which is the folder where all the files you download from a website go to by default. Then find the file that has a name that starts with "enrollmentProfile". Double-click on the file to manually open it. You should then see the prompts in the screenshots and you can proceed to the next step.
b. You will receive another prompt asking you to confirm installation of "MDM Profile". Click the "Install" button at this screen.
Note on Data Erasure
The message about "Erase all data on this computer" is only a permission. Nothing will be erased. The ability to erase all data is a requirement for security, in case a device is stolen.
c. You will be prompted for the username and password of an account on your computer that has administrative privileges. A user account with administrative privileges is typically the account that is needed to complete the installation of new software on your computer or to make some changes to operating system settings in System Preferences. Specify the username and password for this account and press the OK button to complete the installation of the profile.
Error during MDM Profile installation
In rare circumstances you may see the following error message after pressing the OK button to install the MDM Profile. If this happens, close the error window and go back to step "a" above and perform the steps in the note at the bottom of that step. This will allow you to attempt to install the MDM Profile again. If the error persists, contact your computer technical support group for further assistance.
d. Proceed to Step 6.
Step 6
When the MDM Profile is done installing, you may close the System Preferences window and your Safari browser.
Step 7
Depending on how your computer technical support group has configured computers in your unit, you may see additional prompts as a result of automated software installations and configuration options being applied to your computer as part of the enrollment process.
Self-enrollment of your computer is now complete.
If you have problems
If you have any problems with enrolling your system, please contact your computer technical support group. When contacting technical support, please have your UT EID and the UT inventory number of your computer available in case you are asked for it. The UT Inventory number of your computer will be printed on a sticker attached to the computer. Usually there is a bar code next to this number.
EPM is available to IT Support Organizations (ITSOs) with any endpoint management questions. If you have a question about a specific endpoint client, please reach out to your local endpoint client support organization.
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