Jamf - Server Maintenance and Update Process

Steps for Testing Jamf Server after Upgrade

Jamf provides us with a sandbox server to test all updates and any new policies, profiles, and workflows to avoid affecting end users in case of issues. We closely collaborate with LAITS, TRECS, Engineering, and other ITSOs to conduct testing in this environment. Whenever Jamf rolls out a new version of the server, we promptly install it on our Sandbox for two weeks of extensive testing before deploying it on the production server. If any issues arise, we can request the vendor to roll back the update and postpone the deployment to the production server until the issue is resolved. Below are the testing procedures we follow after every new upgrade:

1. Log into the server with both local and SSO accounts.
2. Run a recon on a system assigned to the server to verify its check-in status.
3. Push a policy to the test system to ensure the package downloads and installs correctly.
4. Push a profile to ensure proper installation of the configuration.
5. Test an app using the Jamf app installer to verify that the workflow is functioning correctly.
6. Test an app using Apple Apps and Books to confirm the connection to Apple School Manager works.
7. Reboot the test system and run a recon again to ensure the above changes are reflected in the system’s record in Jamf.

These steps ensure thorough testing of the Jamf server after an upgrade, allowing us to identify and address any issues before deploying the upgrade to the production server.